FAQ

📬  How to Send Us Your Film

Don’t worry if you’ve never mailed film before – we’re here to help.

  • Buy Packaging:
    Head to any post office or UPS Store and ask for a small padded envelope or box – something secure enough to protect your roll(s) during transit.

  • Create a Shipping Label:
    If you don’t have a printer or aren’t sure how to make a label, just ask a clerk for help. They can:

    • Weigh your package

    • Print the label

    • Seal and send it for you

  • Ship to Our Lab:
    Use the shipping address we provide after checkout. Be sure to include your name and order number inside the package so we know it’s yours!


⏱️  How Long 'til I Get My Photos?

Once your film arrives at our lab, we process and scan it within 1 business day. Orders received on Friday may be delivered Monday.


🧪  What Kind of Film Do We Develop?

We develop all 35mm and 120 C-41 film, including disposable cameras.

 

🎞️   Can I Get My Negatives Back?

Yes — select the Ship My Film Back to Me add-on at checkout. We’ll cut, sleeve, and safely ship your negatives back to you.

🔒   Are My Images Private?

Absolutely. Your scans are stored securely and never shared, viewed, or used for any purpose beyond delivering your order.

If your roll contains explicit or sensitive images, you can let us know once you've downloaded your scans. Upon your request, we’ll permanently delete the files from our server to ensure your privacy and peace of mind. Otherwise, they'll be permanently deleted from our servers after 30 days. 

We treat every roll with respect, care, and discretion – always.

 

📸   Scan Quality & Process

We digitize every frame using a Sony A7R III paired with the Sony FE 90mm f/2.8 Macro G OSS lens – a professional macro setup known for exceptional sharpness and detail.

  • Resolution: Scans are captured at ~40 megapixels

  • File Format: Delivered as high-quality, low-compression JPEG 

  • Color Correction: We use Negative Lab Pro to accurately invert and color grade your film, ensuring tones look natural and vibrant

This workflow delivers crisp, true-to-film results – perfect for both everyday snapshots and professional work.